Wal-Mart Stores Inc. will roll out its new service called Mobile Express Return, for items sold and shipped by Walmart.com.
People can return their already purchased items by logging on the Walmart app. They can generate QR code for the transaction, and return or exchange the particular item into the physical Walmart store quickly. While, in some cases, customers can keep the bulky items and they will still get the refund, the program is called as “keep it.”
The company will start this program in early November and roll out to all of 4,700 stores of Walmart in the U.S. Shopper will only consider the return of item accepted via the retailer’s app.
The company’s spokesperson said, “We will be using technology to help us spot irregular behavior.” “We aren’t able to share any additional details for competitive reasons. I’m guessing that people will be monitored if they make repeat return requests as part of,” he added.
Return of item at Wal-Mart will roughly take five minutes, but according to senior vice president of Wal-Mart Services and Digital Acceleration, the discount retailer is not prepared to drop that to 30 seconds. He also said that, this is not the first time that Walmart has tried to accept returns for online items in stores, but this will be a new program that will work more efficiently.
Besides, Amazon has also started the same program of reruns at Whole Foods stores across the U.S., after acquiring the grocery chain in August.